IT downtime is something that most business owners strive to avoid as much as possible because it negatively impacts productivity and customer experience.
You may not have considered the impact that repeated downtime could have on your employee’s wellbeing. Repeated IT downtime could cause employees to become stressed and dissatisfied with their work.
Increased customer complaints
IT downtime has a direct impact on your customers. If customers are unable to access your website to view their account, for example, this is not the level of service that they will expect from a business, and so they are likely to lodge a complaint.
In the same way, if they call in to resolve something and the employee they speak to is unable to help them because the IT systems are down in the office, this is going to cause them to feel frustrated.
Frustrated customers are likely to make complaints and possibly even take their anger out on your frontline call center staff. Nobody enjoys this experience, and if it’s happening all of the time because of something that could be avoided, like IT downtime, then your frontline staff might start looking for a better work environment elsewhere.
Another impact of IT downtime is that employees will get interrupted as they go about their work, which will break their concentration and cause them not to be able to complete the work that they wanted to.
This obviously has an increase on productivity, but it also has an impact on your employee’s sense of satisfaction in their work and the feeling that they have done their job well.
A good way to avoid the interruptions that come with IT downtime is to work with a managed services provider who will resolve your IT issues as they come up and also work to minimize the risk of IT issues in the future.
Sitting around the office, waiting for the computer system to come back online, is pretty dull. For a lot of people, boredom is an undesirable feeling which passes as soon as we are able to resume our work or do something else to occupy ourselves.
However, there are a group of people within the population who are negatively affected by boredom and are at a higher risk for mental health issues like depression, anxiety, and eating disorders as a result.
Chronic boredom can also cause people to engage in more risky behaviors such as drinking and drugs, and it can cause hostility and lowered work performance.
Out of hours working
If your IT systems have gone down, someone is going to have to work long hours to bring them back online again, and frontline staff may find themselves working unsociable hours to play catch up for the work they missed in the day.
Frequently working unsociable hours has a negative impact on the sleep patterns and the social life of your employees, which are an integral part of their overall wellbeing.