The COVID-19 epidemic has achieved two unthinkable things (not to mention the health drama, the tragedy of deaths and the social and economic chaos): locking humanity up in the house (understand, I use house as a general term for global confinement) and making individuals aware of their interdependence.
There is a third thing, a product of the two previously mentioned, that COVID-19 has provoked: evidence that we were already digital, but we had not realized it.
The streets are deserted and the Net is bustling with activity. The offices are empty and the Collaborative Platforms fill the screens of the faces of colleagues, collaborators, clients and teams.
The Cloud is no longer an ethereal place where computer engineers had made us believe that data, tools and, ultimately, everything or almost everything our business needs to function was accessible, but a fluid, reliable and robust workspace. The Cloud exists. And it works
Artificial Intelligence sits down with us to work and, from the other side of the screen, displays its algorithms so that we can see that everything we imagined could be done, has been done for some time. And it works, too.
The Internet of Things (IoT) also exists, and it is no longer strange and alien, it is part of the immediate environment, of the functioning of everyday life. It’s something more friendly, more personal.
But is all this safe? Now that we’ve become aware of digitalization, we’re overwhelmed by the sense of vulnerability.
Cybersecurity was already important. It always was. The thing is, we didn’t realize how important it was either. We would finish our day at the office, set off the alarm, close the door and go home quietly. Who sets off the alarm and closes the door in the cloud?
We have been digital for a long time and it has not become evident to us until now. We are capable of squeezing technological resources normally and efficiently and we did not think we were capable of it until now. Our learning and adaptation skills are very high and we had not tested them until now. We have good tools to build a digitally humane future and we have not used them properly until now.
It has had to be a tiny enemy, with a non-epic name, who has made us understand that digital was never a threat, it has always been an opportunity. We have suffered what we could have enjoyed. The time to stop is now.
The Digital Transformation today has a very different perspective than the one we had just three weeks ago. But will today’s perspective be sustainable in time when normality returns? Because normality will return. It will be very different, but it will come back. Will we seize the momentum or will we return to inertia?
Will we be able to see, understand and seize the opportunity that comes with this crisis?