Air travel has undergone a significant surge in popularity over the last ten years, which means that airport personnel are now having to work harder than ever before to keep their passengers happy and safe. Fortunately, there are a number of pieces of technology out there that are helping them to do just that.
Here are five airport technology trends that are taking air travel to another level:
Feedback technology aids airport personnel in their bid to improve their operational performance. This form of technology gives travelers the chance to voice their opinions on a whole host of factors related to their airport experience, from their waiting times during the check-in process to the cleanliness of the on-site washrooms. If an easy-to-use system such as HappyOrNot is used in this instance, travelers aren’t forced to fill out forms or answer tedious questions in order for this real-time data to be collected. All they need do is simply select the smiley face (ranging from happy green to upset red) that best encapsulates their level of satisfaction.
Many of today’s most popular airports, including Heathrow and Changi, have recently embraced biometric technology in their bid to optimize passenger experience. This technology facilities facial recognition, which in turn speeds up the check-in, bag drop, and boarding process. Ultimately, this saves everybody involved a lot of time and effort.
Similarly, automation technology has been embraced in terminals across the globe in recent times in a bid to make air travel quicker and easier for involved. Smart gate systems are one such example of this technology being used in full force. This tech shortens the tedious queues that have long been a staple of the airport experience by processing passports in less than 15 seconds.
Artificial intelligence (AI) has had a massive impact on the airport experience in recent times. This tech makes use of big data in an attempt to anticipate both terminal queues and air traffic bottlenecks. This predictive software allows airport personnel to stay one step ahead of the game in their bid to keep everything running smoothly in their place of work.
All of the interconnected systems listed above naturally bring with them an increase in cybersecurity threats. Should just one single attack be orchestrated, the whole infrastructure of an airport could be brought down in seconds. This would have dire consequences not only for the travelers awaiting to board flights in the airport where the attack took place but also for the rest of global travel. All it takes is one plane to be denied take off for the entirety of the world’s air traffic to feel the effects.
Fortunately, there are a host of cybersecurity technologies out there helping to keep airports and air travel safe from this plight. The Internet of Things (IoT) is being deployed particularly well in this instance. This type of tech is providing airport personnel with real-time data that is, thus far, helping them to make more informed decisions on their cybersecurity measures.