There is no doubt that the IT industry has led the way when it comes to innovations. Development and innovation in the Information Technology sector have been going on for years, and last year was certainly no exception. Take the emergence of the cloud, for instance. We know that cloud services have existed for some time, but it was only in 2016 that the cloud really took off. And it gets better – according to a report, the market on managed services is set to grow from $145 billion (£110 billion) in 2016 to as much as $242 billion (£183 billion) by the year 2021. This means that the sector is predicted to grow by almost 11% per year.

For any business today, managing their IT services properly is a key to success. More businesses are realising that cloud solutions are comprised of more than just procedures, technologies, and platforms – there is real value in the professional assistance and expertise offered by managed service providers of IT service management software as well. So, what do you need to know about the latest trends in IT service management? Let’s find out.

The hybrid cloud revolution

In 2016, many experts were in an ongoing debate regarding the pros as well as cons of private cloud versus public cloud. But this year, it seems that hybrid cloud services are becoming increasingly popular, as more businesses and software are becoming cloud-dependent. It looks like more managed service providers are shifting to the advantages brought by hybrid cloud flexibility to match their clients’ needs.

A shift to multi-cloud management

Just like traditional or standard service providers relied on multi-Operating System devices (Windows, Mac, and Linux), it is said that more managed service providers are set to rely on multiple cloud systems as well. Although Microsoft Azure as well as AWS (Amazon Web Services) have played leading roles in this market, they are predicted to face some tough competition from Google Cloud, IBM Cloud, and Oracle Cloud.

Better security for data

More businesses are choosing to move to the cloud through online support and backup and hosted email. But businesses are also looking for stronger and more robust measures when it comes to security in order to have all important data protected. More managed service providers are expanding their services with solutions which can help their business clients adhere to regulations in the industry, governmental regulations and directives, and more.

Packaged solutions

More applications and services are already moving to the cloud, and managed service providers are beginning to keep up with this trend by offering bundled or packaged solutions that bring together different services, technologies, and products into one single solution for the enterprise. In the end, this is certainly a win for individual businesses, as consumers, as well.

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