Educational establishments must focus on improving the student experience, as word of mouth can determine the reputation of an institution. If a student fails to have an enjoyable, positive experience during their many years at a college or university, you can trust they will tell their family and friends to attend a course elsewhere. Find out how to improve the student experience.

Digitize Processes

Many students are spending their days handing in paper documents, uploading zip files and email documents, which can slow down productivity for both students and staff. Thankfully, you can digitize processes to upload and organize documents. For example, NextG Software allows students to work on application via a mobile device, as they can use the technology to connect with students, submit work and interact with their assessors. As a result, teachers can gain access to the files at the touch of a button to review, edit and share with students to provide immediate feedback.

Student Satisfaction Surveys

It is important to provide students with a forum to share their opinions on their experience at an institution. An internal student satisfaction survey can therefore provide students with a voice, as you can read their feedback and act on any faults or complaints with your establishment. The survey will allow you to identify the best areas to focus your efforts, and you can even personalize an online survey to ask questions relevant to their chosen course.

Also, ensure the survey remains anonymous to encourage honest, reliable feedback, so you can learn where you are going right or wrong. As a result, your institution can continue to raise the bar higher with each passing year, which will allow you to become one of the most popular universities in the country. Remember, not only must you listen to every student, but you must implement change to prove you value student feedback.

Data Analysis

Gathering feedback about your institution will allow you to gain a deeper insight into student satisfaction and dissatisfaction. For instance, statistical analysis of accumulated data, such as a student survey, will allow to learn more about student’s perception of both your establishment and their course, so you can determine overall satisfaction. Analyzing the data will therefore allow you to discover continual inconsistencies in your modules, assignments, and facilities. As a result, you can identify the root cause of many issues within your organization, so you can make the necessary improvements to enhance the student experience.

Systemic Change

If something is broken, you must fix it. You might believe it is impossible to change your establishment, as you would have to change everything. However, a poor reputation and ineffective resources could be the first stage of failure for your organization, unless you make the necessary changes. You must be brave enough to introduce systemic change to attract students in their droves and acquire research funding.

So, introduce new and improved technologies to improve the student experience, rewrite the undergraduate curriculum to enhance learning, and focus on essential employee training to improve education across your institution.

Improve Wi-Fi and Connectivity

The internet is one of the most powerful tools at your establishment’s disposal, as it allows both staff and students to access information in an instant. Unfortunately, poor performing Wi-Fi and connectivity could be decreasing productivity and affecting university scores. Give your students the best possible chance of success by continually providing secure, fast, and safe Wi-Fi to maximize efficiency. The super-fast Wi-Fi therefore will allow students to reach their potential, as they will not be forced to experience a slow connectivity when they are studying or working on assignments.

Virtual Reality

Provide immersive learning experiences with the help of virtual reality (VR). Samsung, Google, and Oculus headsets can provide an innovative learning experience, as students can be virtually immersed into their chosen subject using a smartphone and app. For example, a virtual science lab will allow students to perform experiments without encountering hazardous chemicals and open flames.

Cloud Computing

Students are no longer confined to the classroom or library for collaboration. Cloud computing has made it easier than ever for students to learn and connect. For example, Google Drive, Dropbox, and Microsoft SkyDrive can allow students to create, edit and share documents with one another. In addition to being great for student-to-student communications, it can also be an effective student-to-teach tool, as teachers can provide instant feedback so students can improve their work before they officially submit it. Not only is it an effective way prevent mistakes, but it can also reduce paper waste to create an eco-friendlier organization.

Online Lectures

Utilize video platforms to allow students and teachers to connect with each other outside of the classroom. For example, Skype can provide teachers with live video streaming services to deliver online lectures to their students, so students will never need to miss a lesson if they are unable to make it to the classroom, and a teacher can deliver a lecture or lesson if they are unable to make it into work.

Encourage eBooks

Students will need to read a wide range of textbooks throughout a course. Instead of forcing them to lug around heavy books with them each day, encourage them to download eBooks onto a tablet device, such as the Amazon Kindle. As a result, they can each pull out their tablet to read different texts to aid the learning experience.


As you can see, there are many ways you can enhance the student experience, which can help students reach their potential, improve productivity, and encourage positive word of mouth. So, integrate the best software, acquire and act on student feedback, utilize different learning tools and take advantage of big sets of data to encourage change. Remember, don’t be afraid of making big changes to transform your institution for the better.

Have you successfully improved the student experience? Have you utilized any of the systems mentioned above? Share your helpful tips, advice, and stories by posting a comment below.


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